Thursday, March 8, 2012

Verne, NPS, and 2 Cool Things

If you aren’t subscribed to Verne Harnish’s weekly email, do it now.   He routinely shares compelling stories from fast growing companies (Gazelles), and shares the strategies, tools and tactics they use to be great.

Cool thing #1.  This week’s edition discusses Net Promoter Score and a Gazelles online seminar that I plan to attend — after I hear Amy Case’s presentation “NPS Demystified” at our CEO Retreat on April 26.  We have tracked our NPS for several years, but have not implemented an NPS strategy.

Cool thing #2.  Larry Weinberg, the CEO of BOWA, the construction firm he highlights in this issue, is a high school classmate of mine.  I haven’t seen him in thirty years, but I had the misfortune of being in his weight class in wrestling.  Think muscle-bound, wrestler-tough guy vs. very skinny boy scout.  Anyway, his firm BOWA is averaging an NPS of 97 in 2012, after booking a 93 for 2011.  This is simply unheard of.   Most companies score below 50, and the 80s are for the very few, like Apple.

By the way, NPS for the VA Council of CEOs, measured just this month, is 79.  Not too shabby.  But … Larry is still beating the crap out of me!

Posted by Scot McRoberts at 5:54 pm
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