Follow the Leaders
Member Profile: Bryant Harrison of Seventh Wall
Q: Where did you grow up and tell us a little about yourself.
I was born in Atlanta GA, but moved to the sleepy Northern Neck of Virginia when I was 7 years old. This move gained me and my older brother, two new stepbrothers and a stepfather! My stepfather was a jolly sort of drill sergeant. He WAS actually a drill sergeant. But this was helpful with 4 boys.
I did well in high school and went to UVA as a Rodman Engineering Scholar. Given this new freedom, I made the very best of it by not going to class and failing almost every class my first semester. I decided to re-evaluate my decision-making paradigm…
Soon afterwards, I finally found a job I excelled at. I was a camp counselor at a YMCA summer camp. I quickly rose to the level of teen leader… then camp director… then to the Branch director of a newly minted branch of the YMCA in Northumberland County. I even reported to a board of directors! FANCY! This job taught me so many things that I’m not sure how else I’d have learned them. Tools of communication that I still use today with the Seventh Wall team.
I decided to go back to UVA to finish my degree. I got 3 years in and got busy fixing people’s computers for extra cash. I hired a guy… then another guy… then found myself with a tech company. That wasn’t intentional. I was supposed to be a cognitive scientist specializing in AI. WTF??!!
That all brings us to today! I have 5 grown kids and 1 still in school and I currently have good relationships with all 6 of them, so that is a blessing indeed! Also, I enjoy my work and love spending time with my supportive family, kind friends, and exciting fiancée!!
Q: Who inspired you to become an entrepreneur?
A: What a great question. My Dad. Not my drill-sergeant stepdad, but my birth-dad. He was a serial entrepreneur and amazingly supportive of any of my efforts. Also, he didn’t have a risk averse bone in his body. He’d try anything regardless of the consequences. This trait has pros and cons, as you might imagine. 🙃
Q: Please tell us about your journey to become a CEO.
A: Well, I was broke and trying to pay off UVA when my dad said, “Well why don’t you fix people’s computers, you’re always fixing mine.” I gave it a try and was amazingly successful. I was kind and patient with people and, as it turns out, being able to fix a computer problem is only half the equation. Communication, caring, diligence, and responsiveness are the other half. Also, to be fair, in 2004 you could change someone’s wallpaper and they thought you were a computer god! 🤣
I got busy and hired a guy to help… then another. Eventually A client came to me and said, “My home computers work better than my business computers, can you help me with my business too?” I agreed and ended up hiring business engineers to help scale the business. Now we are a full-service Managed IT and Cybersecurity company that is ALL ABOUT that human element. When you call us, the phone will ring maybe 2 times before you get to talk to a real person.
Q: How are you promoting leadership development at Seventh Wall?
A: It starts from the time they apply. At the first interview, we tell them that almost no one that started in a position at Seventh Wall has stayed there. Our director of finance used to be our dispatcher! Our goal is to find the things people naturally LOVE to do and help them move in that direction. Empowering people to articulate what they want, and then outlining a path for them to get what they want, usually helps bring out the leader in them.
Q: Are you working on any new business ideas?
A: Yes! You know when your IT security team says, “We’ve done all these great things, and you should be totally safe!” Now we no longer use “should”. We can say, for sure, what would happen if ransomware got into your business because of our new Simulated Attack Service. It’s amazing. This simulated attack uses malware programs that have had their teeth removed. So, instead of ‘biting’ they generate a report showing what they could get access to. It’s mind-blowing and can sometimes pay for itself with cyber insurance savings so yeah… I’m excited by this.
Q: Are there any national/business authors that you follow? What is it about them or their message that resonates with you?
A:
Simon Sinek
- Business leaders today need to create a culture for their teams. It’s not just about pay anymore.
Alan Watts
- Gosh, what do I say? Alan Watts got me through my divorce. I feel like he is the closest to the ‘truth’ that exists out there in the world.
Q: When you are not leading Seventh Wall, what do you like to do?
A: I like tons of stuff! I love good food and dining experiences. I love to spend time with people who are life-learners. I just have such good conversations with these types of people. I love board sports like snowboarding, kiteboarding, and skateboarding. I like building things too. My work is so very virtual, fixing plumbing or electrical, building a shed or chicken coop is just soothing for me.
Q: You’ve been championing connecting events in Charlottesville for our members and other CEOs. Why do you think it’s so important to connect socially?
A: For tens of thousands of years, we lived in small communities that supported each other. Only very recently has this changed in society. But people haven’t changed. They need community. At Seventh Wall, every person on the team could work from home every day and we could get rid of our office space. Yet, people come to work every day. After work, they hang out at the office and watch a few YouTube videos while having an after-work drink or maybe tell some jokes or play darts. Learning to enjoy life and work isn’t just something that’d be “nice to have”. It’s CRITICAL for humanity.
The types of CEOs that come to the Charlottesville events are the lifelong learners that I described above. They are thoughtful, fun-loving people who are trying their best and seem to genuinely want good things for their families and their teams and value connections with others. It’s good for these types of people to spend time together. I also plan the Cville meetups because I want to hang out with fun people and do fun things 😁.
Q: Tell us how you are involved in the community.
A: When my kids were little, I did the “dad with young kids” thing and was a Cub scout leader and planned kid parties and attended sporting events and generally took them all over the place. Now that my kids are mainly grown (only 1 of the 6 is still in high school), I have so much more free time. I think I’m rediscovering my place in the community and that much of my efforts to plan these CEO hang-out times is part of that journey. I’m certainly having a blast!
Q: You’ve been a member for 3 years. How have you grown as a CEO?
A: It’s been a superb journey. To sum it up. I’m now looking at appointing a company president to run the whole thing on my behalf. This would get me completely out-of-the-weeds and let me focus on the thing I do best: Being an evangelist for the Seventh Wall mission and vision of helping business owners build a culture of calm for themselves and their teams.
Leadership Makes Peer Groups Go!
There are many types of peer groups. Anyone can benefit from meeting together in structured, confidential environment to discuss common issues. The key is finding a group who can grow and stay together over time.
One of the things which contributes to peer group success is having members who are committed to a disciplined and structured meeting process. We have all been in a committee meeting or work meeting which has gotten off topic or been dominated by one big talker. How do groups keep their meetings productive for all?
Leadership Differences
At VACEOs, we have two types of CEO peer groups: Roundtables and Forums. You can see read the blog post by Scot McRoberts, Roundtable or Forum. What’s the difference? for more information. One difference between the two groups is the leadership structure. Both groups have a leader, but Forum meetings are led by a professional facilitator. The facilitator works hand in hand with the leader to set the agenda and run the meeting. In contrast, Roundtables rely on a member of the group to lead the meetings. Since these leaders are busy CEOs and not dedicated facilitators, it is essential that we provide resources on the meeting process.
Training and Support
Each year, we conduct a half-day training for both the facilitators and leaders. We are fortunate enough to work with one of the best, Mo Fathelbab, a renowned authority in peer group facilitation. It is Mo’s book; Forum; the Secret Advantage of Successful Leaders each of our members receives in their welcome box. Roundtables and Forums both follow the process outlined in the book. In our new leader training, Mo introduces the meeting process and guides the group through various exercises.
Throughout the year, the leaders continue to meet several times to experience share with one another. We also bring in other professional facilitators to address key elements of successful meetings. The board Vice-Chair is dedicated to ensuring Roundtable and Forum success, providing support to leaders as needed. This year, Henry Clifford, is filling that role with enthusiasm.
Commitment to Growth
Our members lean on their Roundtables and Forums and invest their time and energy to help themselves and their companies grow. We constantly look for ways to support them in that endeavor.
Should I Join a Peer Roundtable or Hire an Executive Coach?
Coaching
Most CEOs I know have engaged an executive coach at one point or another. Having a skilled coach lead you through inquiry is immensely valuable – asking questions that help you think differently and see options and opportunities you could not discover independently. Some CEOs have a coach they work with on an ongoing basis. Others engage a coach for a limited time to overcome a challenge or to address a growth opportunity.
“As a business owner and CEO, your personal and business ambitions are intertwined. Coaching operates at the intersection of individual and business goals, helping leaders realize potential in all areas of life.”
Chrissy Keeton, Control Y, Executive Coach & Consultant
Peer Roundtables
Many CEOs also participate in peer roundtables, where they learn from one another’s experiences and find support in what is often a lonely role. Peer groups help CEOs gain perspective, learn from outside their industry, and work on their own health and happiness. There are many more reasons to join a CEO Roundtable, and peer group expert Leo Bottary lists 25.
Both coaching and peer roundtables can help individual leaders grow and be more successful at work and life. So, which one should you pursue?
My answer hinges on this question. Are you living the life you want and making the most of the opportunity your business offers you? If you want more – more success, more growth, more peace, more family time – then “both” is probably the answer.
Tim Morgan, CEO of Mid-Atlantic Entry Systems, agrees:
My answer is to do both. I have been a member of a CEO roundtable for nearly 10 years. My roundtable is a place where I can have vulnerable conversations about challenges and opportunities – both business and personal. My RT members ask thought-provoking questions and share their experiences with similar situations.
I have considered hiring an executive coach for a long time but have avoided doing so. I had many reasons for delaying the process: I was scared to hear what they would tell me; I questioned whether I could afford it; and I wondered if I would be able to change and implement what they taught me. About six months ago, I retained a coach from Eure Consulting to help me move our organization forward. We have worked on defining our culture rather than letting our culture define us. We now have structure to our meetings and problem-solving processes. They have also provided us with methods for setting short- and long-term goals and ways to attain them. I must admit it has been a huge change for us, but we improve every week.
My roundtable gives me a group to share my problems and accomplishments with, in a forum where I can say anything without fear of judgment and with the confidence that what I say stays within the room. My coach is helping us build our team, our processes, and our plan for the future.
Essential Employee Retention Strategies
Prioritize well-being, a sense of purpose, & employee growth
In 2024, organizations continue to face challenges to attract and retain top talent. These increasing challenges are in part due to a highly competitive landscape for specialized skills, a demographic shift in the workforce (baby boomers are retiring, and Gen Z is filling their roles), and the reshaping of workforce dynamics where the mindset has shifted from “living to work” to “working to live.”
These driving forces place greater importance on the critical nature of businesses to evaluate their retention strategies to foster engagement, happiness, and eagerness to stay. Implementing strategies that align with the evolving needs and expectations is essential. This article outlines key areas to consider when developing (or reevaluating) your retention program.
1. Develop an agile leadership team
Leadership styles in 2024 need to be agile, adaptive, and empathetic. Leaders who actively listen, respond to their team’s evolving needs, and provide support and guidance are critical to employee satisfaction and retention. Achieving this may require an investment in leadership and management training and coaching. Better managers = Happier employees = Greater engagement.
2. Be transparent
Open and transparent communication is essential for building trust within an organization and between managers and employees. Keep employees informed about company goals, challenges, and successes to ensure that employees feel valued and a part of the greater mission.
3. Show your employees they are valued
Organizations must create a workplace where each employee feels seen, heard, and valued as an individual. This quote from Pamela Stroko of Oracle Corporation perfectly captures this sentiment, “People want to know that they matter, and they want to be treated as people. That’s the new talent contract.”
4. Invest in professional development
Employees value employers who invest in their growth. Continuous learning and development are key retention drivers. Implement personalized training programs, mentorship initiatives, and upskilling opportunities to ensure employees feel invested in and have a clear path for career growth.
5. Prioritize employee well-being
Employee well-being is paramount. Go beyond traditional benefits to actively support holistic health. Embrace mental health programs, flexible work arrangements, and wellness resources as a means to contribute to a workplace culture that values your employee’s happiness.
6. Embrace a flexible work model
Remote and hybrid work has become the norm– the traditional 9-to-5 office model has been reshaped. To retain top talent, companies must offer flexibility in work arrangements such as remote workdays like “work from home Friday’s” or flexible workdays on holidays or special occasions. Establish clear policies and guidelines governing flexible work arrangements to ensure consistency, fairness, and transparency. Communicate these policies effectively. Being flexible builds trust between you and your employees to deliver results independently.
7. Engage in social responsibility initiatives to foster a sense of purpose
Employees seek purpose beyond a paycheck. Companies that actively engage in social responsibility initiatives and clearly articulate their broader impact on society attract and retain talent seeking a purpose in their work.
8. Refresh your performance review process
As remote and hybrid work become the norm, the traditional review process needs to be reevaluated. Modified versions must be embraced to proactively create a more relevant process to respond to this evolving dynamic. To learn more about this topic, read Warren Whitney’s article on Refreshing your Performance Reviews.
9. Acknowledge and reward your employees
Regularly acknowledging and rewarding employees for their contributions will foster a positive work environment. Personalized recognition through public praise or tailored incentives reinforces the value that each employee brings to the organization — recognition like this can greatly impact job satisfaction and employee loyalty.
10. Integrate advanced technology
Embrace cutting-edge technologies that enhance the employee experience. Staying current with your technology boosts productivity and demonstrates a commitment to innovation and efficiency.
In conclusion
As we navigate the ever-evolving workforce landscape, retention strategies revolve around creating an environment that prioritizes trust, well-being, growth, recognition, and a sense of purpose. Organizations that proactively address these elements will retain their top talent and position themselves as employers of choice in an increasingly competitive job market. By investing in their people, companies can build a workforce that is not just content but genuinely enthusiastic about contributing to the organization’s success for the long term.
Contributed by Eric Wann, Warren Whitney
Warren Whitney’s HR team works with business leaders to strategically evaluate your best path forward. Our work includes strategy consulting, in-depth compensation and benefits analysis, organizational structure and planning, as well as talent management. If you have any questions or seek further clarification, please call us at 804.282.9566 or email Stephanie Ford at sford@warrenwhitney.com. We do not charge for the initial call. We want to learn more about your business needs.
MAKING POTENTIAL HAPPEN
Recent Comments